Geek Squad, Best Buy — Rockwall, TX
Advanced Repair Agent (Aug 2023 – Sep 2024) · Consultant Agent (Feb 2023 – Aug 2023)
- Promoted to Advanced Repair Agent after 6 months based on technical performance; diagnosed and repaired up to 20 Windows and Mac systems daily across 8 major hardware manufacturers, consistently meeting sub-20-minute service targets
- Advised over 24 clients per day in scheduled consultations, resolving hardware and software issues under a fast-paced, appointment-driven workflow